New Analytics Features Now Available

Deep dive into our improved analytics dashboard with new metrics and insights.

We've completely revamped our analytics. Here's what's new.

New Dashboard

A redesigned overview with key metrics at a glance: conversations, response times, team performance.

Time from customer message to first agent response.

Percentage of conversations resolved vs. escalated.

Track satisfaction scores over time.

Compare performance across WhatsApp, Instagram, Messenger.

Build your own reports with the metrics that matter to you.

Get reports delivered to your email automatically.

Click Analytics in the sidebar. The new dashboard is live for all users.