UnifyBox
MetaTech Provider
Omnichannel inbox

Every channel in one shared inbox

WhatsApp, Instagram and Messenger land in a single inbox your whole team shares. No more switching apps or losing a customer.

Start freeNo credit card · 7-day trial
One inbox · every channel
Shared inbox3 channels
  • Léa MartinnowIs the serum back in stock?
  • Tom Bauer3mCan I change my order?
  • Nora Adams4mThanks for the quick reply!
  • Carlos Díaz5mDo you ship to Madrid?
  • Mia Chen6mOrder received 🙏

One thread

One customer, one conversation

Messages from every channel merge into a single thread per customer, so context is never split or lost.

  • Channels merged per contact
  • Full history in one place
  • Pick up where any teammate left off
Maya Rivera · 1 contact

Maya Rivera

merged profile
via instagramHi, saw your post. Colour options?

Team collaboration

Assign, note and solve together

Route chats to the right teammate, leave private internal notes and @mention colleagues, without the customer seeing.

  • Assign to the right agent or team
  • Private internal notes & @mentions
  • Managers oversee every conversation
Manager view · live

James Park · Manager

Overseeing 3 agents

Sofia → Léa M.

Refunding order #1043 now

+•• ••24

Daniel → Tom B.

Sent the size guide 👍

+•• ••24

Aisha → Nora A.

Booked her for Saturday

+•• ••24
Internal note

@Sofia give this VIP a free gift 🎁

Speaks every language

Reply in your customer's language

Auto-detect language and reply naturally in 7+ languages, 24/7, so no message waits for office hours.

  • Auto-detects 7+ languages
  • Consistent, on-brand tone
  • Always on: nights & weekends
Always on · auto-language
Detects language 24/7

Emma Clarke

English
Hi! Is the serum in stock?
Replying in English…
EnglishTürkçeEspañolDeutsch日本語

Connects WhatsApp, Instagram & Messenger

whatsapp
instagram
messenger

Omnichannel inbox: FAQ

Which channels can I connect?
WhatsApp, Instagram and Messenger today, all in one shared inbox, with more channels on the way.
Can my whole team use one inbox?
Yes. Invite your team, assign chats, leave internal notes and @mention colleagues, with manager oversight of everything.
Do messages from the same customer get merged?
Yes. Messages from a customer across channels merge into a single thread, so context is never lost.
Is there a mobile app?
Yes, native iOS and Android apps so you can reply and assign on the go.

Built to perform

Everything you need to win every conversation

Every channel, one inbox

WhatsApp, Instagram and Messenger in one shared inbox, plus email.

An AI agent that acts

Answers with live catalog and order data, sends checkout and tracking links, books appointments, and hands off to a human when needed.

Live in minutes

A guided, self-serve setup. No developer, no code.

Meta Tech Provider GDPR compliant Free trial, no card

Ready to Transform Your Customer Communication?

Join thousands of businesses using UnifyBox to deliver exceptional customer experiences.

No credit card required. Cancel anytime.

Powered by UnifyBox.io