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Product UpdatesJanuary 15, 20265 min read
Coming Soon: AI-Powered Assistant for Customer Support
A preview of our upcoming AI assistant that will help you respond faster and smarter.
We're building an AI assistant to help you provide better customer support. Here's what to expect.
What It Will Do
Smart Suggestions
AI will suggest responses based on conversation context.
Auto-Categorization
Automatically tag and route conversations.
Summary Generation
Quick summaries of long conversation threads.
How It Will Work
The AI assistant will appear as a sidebar in your inbox, offering suggestions you can use, edit, or ignore. You stay in control.
Privacy First
Your conversations train a model just for your workspace. Data isn't shared across customers.
Timeline
We're currently in beta testing. Expect general availability in Q2 2026.
Sign Up for Beta
Want early access? Contact us at [email protected] to join the beta program.