Setting Up Auto-Reply Messages

Configure automatic responses for common scenarios like after-hours and busy periods.

Auto-reply messages help manage customer expectations and provide immediate responses.

Types of Auto-Replies

Sent outside business hours.

Sent to new contacts on first message.

Sent during high-volume periods.

Go to Settings > Automation > Auto-Replies. Create new auto-reply rules.

Set business hours or specific schedules.

First message ever, first message today, any message.

Write your reply. Include expected response time.