UnifyBox Unified Inbox: The Complete Guide
Master your unified inbox with this comprehensive guide covering all features and best practices.
The unified inbox is the heart of UnifyBox, bringing all your customer conversations from different channels into one place.
What is a Unified Inbox?
Instead of switching between WhatsApp, Instagram, Messenger, and other apps, you see all messages in a single view. This saves time and ensures no message gets missed.
Key Features
Multi-Channel Support
Connect WhatsApp, Instagram DMs, Messenger, and more. All conversations appear in one timeline.
Conversation Assignment
Assign conversations to specific team members or teams. Track who's handling what.
Internal Notes
Add notes to conversations that only your team can see. Perfect for context sharing.
Quick Replies
Save common responses and insert them with a few clicks.
Organizing Your Inbox
Use Labels
Tag conversations with labels like 'VIP', 'Support', or 'Sales' for easy filtering.
Set Up Views
Create custom views based on channel, status, assignment, or labels.
Archive Resolved Conversations
Keep your inbox clean by archiving completed conversations.