How to Use 50+ Agents on the Same WhatsApp Number
Learn how teams of any size can share a single WhatsApp Business number with UnifyBox.
One of the biggest limitations of WhatsApp Business app is that only a few people can use it. With WhatsApp API and UnifyBox, unlimited agents can share one number.
How It Works
UnifyBox connects to WhatsApp Business API, which allows multiple agents to access the same number simultaneously through our web platform.
Setting It Up
Step 1: Connect Your Number
Follow our setup guide to connect your WhatsApp Business API number to UnifyBox.
Step 2: Invite Team Members
Add agents to your workspace through Settings > Team.
Step 3: Assign Conversations
Use manual assignment, round-robin, or keyword-based auto-assignment.
Managing Large Teams
Create Teams
Group agents by function: Sales, Support, Escalations.
Set Up Views
Create custom inbox views so agents see relevant conversations.
Use Internal Notes
Enable seamless handoffs between agents with context sharing.
Benefits
- Single phone number for customers
- No confusion about which number to contact
- Centralized conversation history
- Better analytics and oversight