Terms of Service
Last updated: 2026-06-02
Welcome to UnifyBox, a unified customer messaging platform operated by Bestami Caner Kınalı ("Company", "we", "us"). By accessing or using our service, you agree to be bound by these Terms of Service. Please read them carefully before using UnifyBox.
1. Company Information
UnifyBox is operated by Bestami Caner Kınalı, a sole proprietorship registered in Türkiye. Tax ID: 5561006332. Registered address: Adalet Mah. Manas Bulv. No:47/B K:26 D:2601 Folkart Towers A Kule, 35530 Bayraklı, İzmir, Türkiye. Contact: [email protected]. Service URL: https://app.unifybox.io.
2. Acceptance of Terms
By creating an account or using UnifyBox, you agree to these Terms of Service, our Privacy Policy, and our Refund Policy. If you are using UnifyBox on behalf of an organization, you represent that you have authority to bind that organization to these terms. You must be at least 18 years old and acting on behalf of a real business.
3. Description of Service
UnifyBox is a SaaS platform providing unified customer messaging across WhatsApp Business API, Instagram, Facebook Messenger, and custom integrations. Features include a team inbox, AI agent automation, broadcasts, analytics, and connected integrations to commerce platforms (Shopify, ikas, WooCommerce, Shopier, Trendyol, Hepsiburada) and calendar providers (Google Calendar, Calendly).
4. Account Responsibilities
You are responsible for maintaining the security and confidentiality of your credentials and for all activity in your workspace. You must comply with all applicable laws, including anti-spam regulations (KVKK, GDPR, TCPA, CAN-SPAM). You must notify us promptly of any unauthorized access. Workspace owners are responsible for everything team members do inside the workspace.
5. Acceptable Use
You agree NOT to use UnifyBox to: send spam, unsolicited bulk messages, or message anyone who has explicitly opted out; impersonate other people or businesses or configure an AI agent that misrepresents itself; violate WhatsApp Business Policy, Meta's Platform Terms, Google's API Services User Data Policy, or any other connected platform's rules; process payments, health, financial, or other regulated personal data outside what each integration formally permits; infringe intellectual property, transmit malware, attempt unauthorized access, or use the service for illegal purposes; resell access without prior written authorization; or reverse-engineer the service, abuse rate limits, or attempt to extract our AI prompts, embeddings, or training data. We may suspend or terminate accounts that violate this section.
6. Connected Integrations
When you connect a third-party service (Shopify, ikas, WooCommerce, Shopier, Trendyol, Hepsiburada, Google Calendar, Calendly, Meta WhatsApp/Instagram/Messenger, etc.) you authorize UnifyBox to call that service on your behalf using the scopes presented during the OAuth consent screen. You can disconnect any integration at any time from the wizard, which immediately revokes our access and triggers token deletion within 24 hours. You remain bound by the connected service's own terms while you use it through UnifyBox.
7. AI Agent Output
Our AI agent generates replies based on the persona, products, FAQs, and live data sources you configure. AI output is not guaranteed to be accurate, complete, or up-to-date. You are responsible for: reviewing AI behavior before exposing it to real customers; setting up handoff rules so a human takes over when the AI is out of its depth (refunds, complaints, legal questions, medical advice); and disclosing AI use to your customers in jurisdictions where required (Türkiye KVKK, EU AI Act, etc.).
8. Payment Terms
Paid subscriptions are billed in advance via LemonSqueezy. You authorize recurring charges for the duration of your subscription. We may change pricing with 30 days' notice. Failed payments may result in workspace suspension after a 7-day grace period and full deletion 30 days later. WhatsApp Business Cloud API conversation fees on Growth and Pro tiers are billed by Meta directly to your own Meta Business account; UnifyBox does not mark up Meta's per-conversation pricing. Refunds are governed by our separate Refund Policy.
9. Intellectual Property
UnifyBox and its original content, features, and functionality are owned by Bestami Caner Kınalı and protected by copyright, trademark, and other intellectual property laws. You retain ownership of content you put into UnifyBox (contacts, messages, AI prompts, notes); you grant us a non-exclusive license to process that content as needed to provide the service.
10. Termination
We may suspend or terminate accounts for violations, non-payment, or inactivity exceeding 12 months. You may cancel at any time from workspace settings; cancellations take effect at the end of the current billing period. You may export contacts and message history within 30 days of termination; after 30 days data is permanently deleted (subject to the legal retention windows in our Privacy Policy).
11. Limitation of Liability
UnifyBox is provided "as is" without warranties of any kind. We are not liable for indirect, incidental, special, consequential, or punitive damages. To the maximum extent permitted by law, our total liability for any claim arising out of these terms is capped at the amount you paid us in the 12 months preceding the claim. These limitations apply to the maximum extent permitted by law.
12. Governing Law
These terms are governed by the laws of the Republic of Türkiye. Disputes we cannot resolve informally go to the courts of İzmir, Türkiye. EU consumers retain the rights granted by mandatory local laws.
13. Changes to Terms
We may update these terms with at least 30 days' notice via email or in-app notification. Continued use after the effective date constitutes acceptance. If you do not agree to a change, cancel your account before the effective date.
14. Contact
Questions, complaints, legal notices: [email protected]. Postal mail: Bestami Caner Kınalı, Adalet Mah. Manas Bulv. No:47/B K:26 D:2601 Folkart Towers A Kule, 35530 Bayraklı, İzmir, Türkiye.