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How-To GuidesJanuary 8, 20265 min read
Understanding and Improving Message Delivery Rates
Learn how to monitor delivery rates and troubleshoot common delivery issues.
Message delivery is fundamental. If messages don't reach customers, nothing else matters.
Delivery Statuses
Sent
Message left UnifyBox servers.
Delivered
Message reached the recipient's device.
Read
Recipient opened and viewed the message.
Failed
Message couldn't be delivered.
Checking Delivery Rates
View delivery stats in Analytics > Messages or on individual campaigns.
Common Delivery Issues
Invalid Phone Number
Number doesn't exist or isn't on WhatsApp.
User Blocked You
The recipient blocked your number.
Template Rejected
Your message template was rejected or paused.
Rate Limits
You've hit your messaging tier limit.
Improving Delivery
- Validate phone numbers before importing
- Clean your contact list regularly
- Monitor your quality rating
- Don't spam - respect user preferences