Powerful AI, fully in your control
What it can do, how accurate it is, and how you stay in charge.
How accurate is the AI?
The agent answers from your own catalog, FAQs and live order data — so replies are grounded in your real information, not guesses. When it isn't confident, it hands off to a human.
Can I control what it says?
Yes. You set the tone, the topics it should avoid, custom instructions and safety boundaries in the setup wizard.
Does it train on my data?
No. Your conversations and customer data are never used to train AI models.
What happens when a human is needed?
The agent escalates to the right teammate with a summary of the conversation, so your team picks up with full context.
Which languages does it speak?
It detects and replies in the customer's language automatically — 8+ languages out of the box and many more recognized.
Is the AI an extra cost?
No — the AI agent is included in the Growth and Advanced plans, not a separate add-on.
Still have questions?
Talk to our team — we usually reply in minutes.